Frequently Asked Questions Page
What are your business hours?
Bookings on the website are available 24 hours a day 7 days a week. Our customer service center is open 8:30 am to 5:30 pm Monday to Friday for bookings. We do have an after-hours service that can take messages, transfer calls to drivers and take messages.
How much notice do you need for a jumping castle booking?
That really depends on the time of year (warmer times book out earlier) and which castle you want to book (some designs are quite popular). Also, if you want a specific castle design to fit in with a theme you would need to secure it early. To be quite confident of getting what you want, at the time you want, we suggest booking 4-6 weeks in advance (more for corporate or Christmas bookings).
How do I pay for my hire?
You can pay online or over the phone when speaking to our customer service center.
Do I have to pay a deposit?
A 50% deposit is required when booking with us, we accept Visa, Mastercard and Paypal – any time prior to the party day. The balance must be paid in cash (our drivers don’t have credit facilities)
Do I get a reference/receipt number?
Your telephone number will be your reference number should you call with any questions. An invoice will be mailed to you as soon as we have a deposit.
Why can’t I pay in full when you deliver?
We take a deposit to confirm the booking this means that your party castle is removed from the available party castles on that day thus allocating it for you. You receive a booking contract and insurance is activated.
What happens if we cancel?
If it is within 7 days of the function then you would lose the deposit as it is a guarantee of delivery whatever the circumstances may be (excluding torrential rains and high winds). We’re no different to booking theater tickets or booking a seat on an airline. We have given our guarantee of supplying you with your choice on the day and we enjoy the same assurances from you with a deposit. Please see our terms and conditions of hire for more details.
What is the latest I can have my castle booking for?
Our jumping castles are all safest when used in natural daylight and therefore have to be packed up before dusk at any given time of the year. Due to safety reasons we do not pack up castles in the dark. We generally have a 4 pm maximum end time from June – August and a 7 pm end time in November – February and somewhere in between (usually sunset) the rest of the year. Please phone the office to check for your event date.
Can I hire bouncy castles after dark (at night)?
We no longer hire overnight castles. It is not safe to operate jumping castles when poor visibility restricts safe supervision of children. Castles do not have any internal lighting.
Can I hire a jumping castle on weekday?
Please check the availability on the castle order page.
I have booked a castle and I am worried about the weather. What happens if it rains?
Jumping castles are not much fun in heavy rain. Even though they have rain covers, they don’t stay stay completely dry and the kids will get wet feet going in and out of the ride as well. This makes the risk of slipping over much greater. There is also an electric blower continually attached to the castle which cannot be left running in the rain. It is for these reasons that we don’t set up rides/castles in the rain. For private backyard events go to the jumping castle booking terms and conditions page where our policy is listed.
Is the set up and pack up done within my booked time?
No the set up and pack up is always done outside your booked time. For backyard parties the set up and/or pack up can be done anytime during the 2 hours prior to your booked start time. This is because we have many castles to set up and we usually fit a couple in at the one time so someone gets theirs early. For castles supervised by us, it will generally be set up in the 30-60 minutes prior to your booked start time. Access will need to be available so if we are planning on setting your castle up early we will phone you to make sure someone is at home or onsite at the required time.
Can I have a jumping castle indoors?
Yes, you can have a jumping castle indoors. Church halls, community centers and school halls and gym’s generally have plenty of room for a bouncy castle as will some garages. Please check with us first before booking. A small extra charge may apply for weighted blocks and soft fall mats for these types of jumping castle installations. If the property is not owned by you then you will need written permission from the site owner or manager. This will need to be emailed to us prior to delivery of the castle.
Can I have a jumping castle in a public park?
Hire jumping castles in Public Parks require permission from local council authorities. Contact your local council for more information. Some councils may charge a small hire fee.
Some public parks may not have access to power. We can provide our own power with a petrol blower/generator for the jumping castle hire for which there will be an additional charge. If you are having your jumping castle hire in a public place you will require a professional supervisor allocated by us. We will provide you with a price for one of our fully trained supervisors as part of our initial quotation. Our staff are professionally dressed in corporate uniform and are trained in all aspects of supervision of children on our jumping castles. Our staff hold current police clearances for working with children and we hold 20 Million Public Liability Insurance.
What are the basic requirements for any jumping castle set up?
Every castle booking requires a level ground area at least the size indicated for each castle (go to the castle description page), preferably grassed. This area also needs to have open space above it so look out for trees, power lines, pergolas etc that encroach on to your designated ground space. Most of our castles are at least 4 m tall.
Then we need access to power for the full booking time (a generator can be hired for use at a park) and we need access to get the castle in and out. For the backyard castle bookings a pathway at least 1 m wide is needed and maneuvering the castle up and over stairs, decks or any other structures/obstacles is generally not possible. If you are not sure as to the suitability of your site please phone the office so that you can send through photos of the proposed setup area
Does the jumping castle have to be on grass?
No, but please advise us at the time of booking if any part of the bouncy castle will be on a surface other than grass. We can install our jumping castles on artificial lawn, concrete driveways, paved area’s and inside halls or gyms, dirt or gravel. We install a tarp underneath all jumping castles for protection. Soft fall mats are also provided. Heavy weights are provided for anchorage on hard surfaces with pegs staked into the ground for installations on grass etc. Always check for underground pipes.
Can it be set up on concrete?
Yes we can bring weights out to anchor it safely and a safety mat. There will be a cost for this unless we can peg 2 corners into the ground. No large slides can go on concrete.
Can I have a jumping castle on a slope?
Areas which have a noticeable slope are unsuitable for castle installation.
Can the castle be set up against a wall or trees?
No, the castle must have at least 200mm clearance from any structure surrounding the set up area. This space is included in the area allocation for each castle.
How long does it take to set up the jumping castle?
The jumping castle will be set up and dismantled by a Castle Installer. It takes around 15 – 20 minutes to set up the jumping castle depending on the type of access. It takes around 20 minutes to dismantle the castle.
Can I move the castle?
No, only our staff can relocate castle. Under no circumstance can the person/persons hiring the castle move it.
Safety, Supervision and Rules
Are your castles childproof?
Even though our party castles are manufactured and designed using the strictest worldwide standards which make them the safest, accidents can still occur. Children can fall over and bump their head in your living room or fall over and hurt their arm while playing in a typical backyard, so anything is possible with an active child and even so on our party castles. We are the safest, guaranteed, however we are still not child proof, as nothing can be. Supervise your children and follow the safety training that we provide to you and all that should make for a great day for you, your family and your guests.
Does someone need to supervise the operation of the jumping castle?
Yes, a responsible adult over 18 years of age must supervise the jumping castle at all times. There will be training given in the operating instructions for the bouncy castle on the day of the hire. You can hire one of our trained supervisors.
What power is required for the jumping castle?
A power point (240volt) should ideally be available within 25 meters of the jumping castle. It can be an absolute maximum of 50 metres before you will require a petrol blower for which there will be a small additional charge.
Is there a weight limit on the castles?
Yes there is a weight limit on castles. Each castle varies from 350kg to 550Kg. Maximum weight of participant must not exceed 80 kg.
What are the key rules of Operation?
- All participants must remove shoes before playing on the inflatable.
- No confetti, streamers or party poppers on the inflatable
- No cigarettes on the inflatable
- No sharp objects or glass are to be worn whilst on inflatable.
- Children must be supervised at all times.